Frequently Asked Questions

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

General

Is Nike / Jordan product available online?

Nike and Jordan product are currently available in-store only. Stay tuned for updates.

What new heat is on the way?

We have a ton of heat on the way, including exclusive Shoe Club x New Era hats, sneaker releases, and more. Stay tuned.

Orders & shipping

Where is the Free Shipping offer valid?

The free shipping over $150 offer is only valid in the continental 48 US states.

How do I return my order?

See our Return Policy for details.

Can I cancel my order?

Orders cannot be cancelled after being placed. See our return policy for details.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.